Privacy Policy

iSystems Technology, LLC is very sensitive to the issues of online privacy and electronic security. The security of your personal and company information is very important to us. We never sell or rent your personal information to any third parties under any circumstances. Our customer database is just that, our customer database, period. We value your trust very highly, and will take whatever measures are required to protect the security and privacy of any personal or company information you provide to us.

All orders on our site are encrypted using 128 bit Secure Socket Layer (SSL) technology - one of the most prevalent and secure systems available online. SSL is an extremely complex form of cryptography that makes it virtually impossible for a third party to decrypt any personal information you provide. You can rest assured that your personal and credit card information is protected when transmitted online. You can find detailed information about SSL technology and how it works online using any of the search engines.

Please Contact support@isystemstechnology.com should you have questions.

What personal information will be collected from me?

iSystems Technology, LLC collects information when you subscribe to our service or accept an invitation to take our 30-day risk free trial. We use the information you submit to identify and contact you. When you subscribe to one of our remote backup service packages, we collect the information necessary to complete the purchase you have selected.

How will my information be used?

iSystems Technology, LLC collects information to provide you with a personalized experience and to customize your service. We use your electronic mail address to notify you of specific events which may impact your ability to use our service during certain maintenance periods or to inform you of other information we believe will be of interest to you as a subscriber.

With whom might my information be shared?

iSystems Technology, LLC does not sell or rent our customer list to anyone. When the iSystems Technology, LLC web site asks for personal information, you will be sharing that information with iSystems Technology, LLC and the credit card processing company that manages our merchant account. iSystems Technology, LLC may be required by law to disclose information you have provided in obtaining our products or services. iSystems Technology, LLC may also disclose information against someone who poses a threat to iSystems Technology, LLC's interests (such as customer fraud) or whose activities could bring harm to others. Do I have any control in the collection, use and distribution of my information? You are in control of your personal information. You may decline to provide information, however, doing so may prevent you from making purchases, receiving commissions or using some of our site's advanced features.

How can I correct or update my personal identity information?

You may update your information at any time by signing into the "Client Area" of this web site and clicking on the "Update my contact information" or "Update my billing information" options. If you have forgotten your user id or password you can recover it from our website or contact customer support via electronic mail at support@isystemstechnology.com or telephone at 707.361.5009.

How does iSystems Technology, LLC protect my financial information?

Keeping your financial information secure and private is critical to us. We take every reasonable precaution to protect your information. Our systems are configured with data encryption technologies and industry-standard firewall's. Any time we request banking or credit card information, we encrypt the data using internet standard SSL (secure socket layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt (scramble) data before you send it to us. As with all personal information, iSystems Technology, LLC will never rent or sell your financial information.

What safeguards are in place to protect the loss, misuse or alteration of my information?

All personal information you provide to iSystems Technology, LLC via our web site is transmitted using SSL (Secure Socket Layer) encryption. As a iSystems Technology, LLC subscriber, your information is password-protected to limit the access other on-line users have to this personal information. User information is only accessible by iSystems Technology, LLC employees. Never divulge your password to anyone and always sign out of your iSystems Technology, LLC client account and close your browser window when you are finished. This ensures others cannot access your personal information and/or correspondence if you share a computer or use a computer in a public place.

Does iSystems Technology, LLC restrict children from its Web site?

Anyone under the age of 18 must obtain permission from a parent or guardian before making a purchase on iSystems Technology, LLC's web site. Regardless of age, iSystems Technology, LLC does not share any personal information except that directly needed to ensure the successful fulfillment of your purchase.

Is there anything else I should know about my privacy?

iSystems Technology, LLC makes every reasonable effort to protect your privacy. However, you are ultimately responsible for the security of your information any time that you are online. Always be careful and responsible whenever you conduct commerce on the Internet. You are solely responsible for maintaining the secrecy of your passwords and/or sign-in information.

Required Information

iSystems Technology, LLC collects certain information that is necessary to fully service your iSystems Technology, LLC account. As a customer, you will be asked to provide information that is needed in order to create your iSystems Technology, LLC account and fulfill our service commitment to you such as your name, address, phone number, e-mails address and billing information. We treat this personal information that you provide to us as highly confidential. iSystems Technology, LLC may use this personal information for editorial and feedback purposes, marketing and promotional purposes, for statistical analysis and for product development. Your personal information, however, will never be sold to any company nor will it be shared with third parties, unless specifically stated otherwise or in special circumstances. In instances where iSystems Technology, LLC and a partner jointly promote the iSystems Technology, LLC service, iSystems Technology, LLC may provide that partner certain information, such as name and e-mail address, for the sole purpose of allowing iSystems Technology, LLC and the partner to evaluate the promotion.

Optional Information

iSystems Technology, LLC collects certain optional information that you may provide through the registration process. This information is used to tailor our account services to most effectively serve you, and to better understand the aggregate profile of our customers. This information may also be used in developing new services.

Like any business interested in attracting and offering the highest quality of service to customers, iSystems Technology, LLC gathers voluntary demographic information about our customers. These questions seek to gain insight on such things as how an individual became aware of our service, their gender, occupation and travel preferences and practices. In addition, customer comments and inquiries are collected and stored for each customer that submits them. This information is collected and stored with the customer's individual iSystems Technology, LLC account information. This information is kept completely private and confidential.

iSystems Technology, LLC occasionally conducts user surveys to better target our service offering to existing as well as new customers. We sometimes share aggregated demographic information in these surveys with business partners that offer complimentary offerings to the iSystems Technology, LLC service. This information is summarized, and information about specific individuals is never shared with any third party. Participation in our customer surveys is voluntary.

iSystems Technology, LLC may offer incentive programs to customers, visitors to the iSystems Technology, LLC Web site (www.iSystems Technology, LLC.com), the general public and individuals identified through direct mail lists. These offerings are promoted on the Web site, advertisements and press releases. At a minimum, required information includes name and e-mail address; in some cases, the customer must answer mandatory survey questions about other personal data or enter a program code. The information gathered in the entry form is used to verify the entrant's identity, to send the entrant an e-mail notification that their entry has been received, and to contact winners and/or prize recipients. Because the rules and terms of each program can vary, all information about each program is clearly posted during the event. All such programs are conducted in full accordance with United States federal and state laws.

iSystems Technology, LLC has and may institute referral programs or similar programs, such as the "Tell a Friend" program. iSystems Technology, LLC's "Tell a Friend" program allows customers to receive credit for each individual (a "Referral") that, as a result of their recommendation, also becomes a customer. For a customer to receive a free month of service under this program, (1) the Referral must become a subscriber to iSystems Technology, LLC Unlimited and remain a subscriber of either or iSystems Technology, LLC Unlimited for more than 31 days; (2) the Referral cannot be an existing iSystems Technology, LLC customer; and (3) the Referral cannot have been previously submitted to the "Tell a Friend" program by another person. Existing customers provide the e-mail address of the Referral, and iSystems Technology, LLC may send an e-mail message to the Referral from the referring customer's e-mail address informing them of the iSystems Technology, LLC service.

Tracking Information

iSystems Technology, LLC may collect and/or track certain information that is derived from your usage of the iSystems Technology, LLC service such as usage patterns, travel patterns and Web site page views and traffic patterns. iSystems Technology, LLC may use this tracking information for statistical purposes to improve our products and services and to manage our networks and systems more efficiently. To keep track of traffic on their servers, Web sites often store a small data file on your hard disk when you visit them. This file is commonly referred to as a "cookie." A cookie file can contain user specific information, such as User ID, or it can be used to maintain a connection with you during your visit (so that you can visit pages of a site without retyping the same information over and over). iSystems Technology, LLC uses cookies to track customer traffic patterns, to maintain a connection during your visit with us, to track your preferences, and to diagnose problems on our server and administer our site. Cookies enable you to enter all parts of the iSystems Technology, LLC Web site, and are used to save your User ID on the login page (we encrypt the User ID for added security). In addition, cookie files help us assist you with questions about site navigation, functionality or performance. Partners also may use their own "cookies." We do not control the use of our partners' cookies and expressly disclaim responsibility for information collected through them.

iSystems Technology, LLC also records the MAC (Media Access Controller) address from the network card in or used with your computer or other device to enable iSystems Technology, LLC to accurately perform our billing functions.

Use of Information

iSystems Technology, LLC will not divulge any of your personal information -- contact, financial, bill history -- to any other organization unless (1) you give iSystems Technology, LLC explicit, and specific, prior permission, (2) the disclosure is required by law or by legal process authorized by a court of competent jurisdiction, (3) iSystems Technology, LLC suspects fraud by a customer involving iSystems Technology, LLC, in which case iSystems Technology, LLC may investigate and report any evidence, including personally identifiable information, to law enforcement officials and to the courts in the course of seeking remedies at law and equity and/or (4) you make an inquiry, request or complaint that requires follow-up and we share your information with others to satisfy your inquiry.

iSystems Technology, LLC may contact customers or Web site visitors regarding account status and changes to this privacy policy and any other policies or agreements relevant to Web site visitors. iSystems Technology, LLC may use your information to disclose summary information to strategic and business partners. This is obtained by combining data from many individuals with the name and other identifiers removed. iSystems Technology, LLC also may create aggregate reports on user demographics and traffic patterns. This information may be used to negotiate with service providers who complement the iSystems Technology, LLC service or assist us in our efforts to expand our customer base.

iSystems Technology, LLC opposes the e-mailing of any junk mail, and does not sell customer information to e-mail lists or telemarketers. If any of our partner sites engage in such practices, for any reason, iSystems Technology, LLC will immediately investigate, and if appropriate, discontinue services with such parties. If you receive junk e-mail that mentions iSystems Technology, LLC or its services, please send details to us at info@isystemstechnology.com and we will investigate promptly.

Correcting and Updating Your Information

As a iSystems Technology, LLC customer, you are always fully in control of the information that we maintain to service you. You can change your personal information at any time and as often as necessary. You also can request that the data be deleted (requests for deletion of certain information may require closing the account). Information about a customer may be withheld or exempted from deletion if this is required by law, is part of a fraud investigation or is required for accounting and audit purposes.

Opt-out Policy

iSystems Technology, LLC provides its customers the opportunity to opt-in to providing iSystems Technology, LLC with personal information, as well a separate opportunity to opt-in to receiving communications from us and our partners. At any time, customers can contact iSystems Technology, LLC to opt-out of any of our promotions, programs or contests. Alternatively, customers can opt not to provide certain personal information when enrolling for the iSystems Technology, LLC service or when participating in some programs and surveys, although choosing not to provide certain information may hinder our ability to complete your registration process.

Commitment to the Privacy of Your Business and Family

Protecting the safety of minor children when they use the Internet is very important to us. It is our policy to comply with the Children's Online Privacy Protection Act of 1998 and other applicable laws. We recommend that children receive permission from a parent before gaining access to the iSystems Technology, LLC service or sending personal information to iSystems Technology, LLC or anyone else online.

Security Measures

Your account information is kept confidential and secure via a unique User Identification number and password that is issued to you. Your User ID and password should be kept confidential because it is the key to accessing the information held by iSystems Technology, LLC about you. If your computer or other device is accessible to or by others, please log out of the iSystems Technology, LLC site before you leave it. Security is also provided through your web browser, which supports 40, 56 or a 128-bit version of encryption with the SSL (Secure Sockets Layer) security protocol. When you visit the iSystems Technology, LLC Web site, your personal account information is encrypted when transmitted across the Internet, using the highest degree of security applicable.

iSystems Technology, LLC has instituted internal safeguards to reduce the likelihood of accidental disclosures and unintended access of customer information (although it is impossible to eliminate this possibility completely). All employees, contractors and other companies engaged by iSystems Technology, LLC are contractually required, through signed, internal non-disclosure agreements, to keep customer information confidential and not to use it in any way other than what is necessary to perform their work for iSystems Technology, LLC. Violations of these policies can result in termination in the case of employees, the severing of contractual obligations in the case of contractors and other companies, and in civil and criminal penalties if warranted and applicable by law.

Additional Information

This privacy policy is effective as of January 1st 2009. iSystems Technology, LLC reserves the right to change this policy at any time. By using the iSystems Technology, LLC service, you are acknowledging and accepting all terms and conditions outlined in this iSystems Technology, LLC Wireless privacy policy.